Terms of Service

Effective date: 1 March 2026

These terms govern the relationship between you ("Client", "you") and LEV Systems ApS ("LEV", "we", "us"), a company registered in Denmark under CVR 46070070. By engaging our services, you agree to these terms.

1. Services

LEV provides automated business systems delivered as a managed service. This includes, but is not limited to, AI phone agents, website chatbots, and automated follow-up engines. The specific scope of services is defined during onboarding and may vary by engagement.

We aim to deliver initial systems within 5 business days of receiving all required information and access from the Client. Timelines may vary depending on complexity and Client responsiveness.

2. Setup Fee

A one-time setup fee is charged before work begins. This fee covers system design, configuration, integration, and initial deployment.

The setup fee is non-refundable. Payment of the setup fee authorises LEV to begin building your system. Once paid, the fee is earned regardless of whether the Client chooses to proceed with the ongoing subscription.

3. Subscription and Billing

• After deployment, services are billed as a monthly recurring subscription (MRR).
• Subscriptions are processed via Stripe and renew automatically each billing cycle.
• Prices are quoted in USD or AED as agreed during onboarding.
• You are responsible for keeping your payment method current. Failed payments may result in service suspension.
• We reserve the right to adjust pricing with 30 days written notice.

4. Client Responsibilities

To allow us to deliver effectively, you agree to:

• Provide timely access to required accounts, platforms, and systems.
• Supply accurate business information, branding assets, and content as needed.
• Respond to requests for feedback or approval within a reasonable timeframe.
• Ensure that your use of our services complies with applicable laws and regulations.

Delays caused by the Client (e.g. delayed access, missing information, slow feedback) may extend delivery timelines and do not entitle the Client to refunds or credits.

5. Intellectual Property

• LEV retains ownership of all systems, workflows, automations, templates, prompts, and proprietary technology built or used in delivering the services. This includes AI agent configurations, integration logic, and system architecture.
• You own your data. All client business data, lead information, and content provided by you remains your property.
• You are granted a non-exclusive, non-transferable licence to use the systems for the duration of your active subscription.
• Upon termination, your access to LEV-built systems ends. We will export your data upon request within 30 days.

6. Limitation of Liability

To the maximum extent permitted by law:

• LEV is not liable for indirect, incidental, consequential, or special damages, including lost revenue, lost profits, or lost business opportunities.
• Our total liability for any claim arising from the services is limited to the fees you have paid to LEV in the 3 months preceding the claim.
• We do not guarantee specific business outcomes, revenue increases, or lead volumes. Results depend on many factors outside our control.
• LEV is not responsible for downtime or disruptions caused by third-party services (e.g. Twilio, ElevenLabs, Stripe, Cal.com).

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, system configurations, pricing, and client data. This obligation survives termination of the agreement.

8. Termination

• Either party may terminate the monthly subscription by providing 30 days written notice via email.
• Upon termination, your subscription will remain active until the end of the current billing period.
• LEV may terminate services immediately if the Client breaches these terms, engages in illegal activity, or fails to pay outstanding invoices after reasonable notice.
• Sections on Intellectual Property, Limitation of Liability, Confidentiality, and Governing Law survive termination.

9. Governing Law

These terms are governed by the laws of Denmark. Any disputes arising from or in connection with these terms shall be resolved by the courts of Denmark.

10. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or posted on this page with an updated effective date. Continued use of the services after changes take effect constitutes acceptance.

11. Contact

Questions about these terms? Get in touch:

LEV Systems ApS
CVR 46070070
support@levsystems.io
levsystems.io